Privacy policy

Responsibility

This Privacy Notice is provided by The Mediation Hub MENA NPIO License No.OL7915, Innovation Hub, Level 1, Gate Avenue - South Zone, Dubai International Financial Center, Dubai, United Arab Emirates (“The Mediation Hub”, “we”, “us”, “our”).

This Data Protection Notice has been prepared with reference to DIFC Data Protection Law considerations and will be augmented by jurisdictional specific addendums from time to time.

We are committed to safeguarding the privacy of the personal information that we process in the course of our activities, including the personal information we receive from you (“you” or “your”). This Privacy Notice describes how and why we collect, store and use personal information, and provides information about the rights of the individuals to whom such personal information relates.

For the purposes of applicable data protection law, the Mediation Hub is typically the “data controller” of any personal information provided to us.

Please read the following information carefully to understand our views and practices regarding how we handle personal information. If you have any queries about our approach to data protection that are not already addressed in this Privacy Notice, please contact us, as per the contact details set out at the end of this Privacy Notice.

Collection of Personal Information

We may collect personal information from you in the course of our activity, when you contact us or request information from us, when you provide us with articles for publication, when you request to become a member, when you settle your membership fees, when you register for events and when you use our website or other social media platforms.

The personal information that we process includes:

·       Basic details, such as your name, role/title, employer/s, and your contact information (such as your email address, physical address, contact numbers)

·       Identification information to enable us to check and verify your identity (e.g. your birthdate; your passport details), and information collected from publicly available resources to verify the same

·       Information relating to the article that you want to publish

·       Details requested to become a member or register for an event

·       Payment details and information requested to settle the membership fees

·       Technical information (including your location, IP address, browser details, traffic data, location data), such as information from your visits to our website or other social media platforms, or in relation to marketing emails we send to you

·       Personal information that we collect when you interact with us in respect of any of our marketing communications or events

·       Any other information relating to you which you may provide to us

We collect most of this information directly from you, or through your use of our website or social media platforms.

We rely on third-party services to collect data and process it. Third-party services are Google Tag Manager, Google Analytics, YouTube, Mail chimp. These services collect data when you:

·       Registerfor our newsletter

·       Voluntarilycomplete a survey or provide feedback via email or on any of our message boards

·       Useor view our website via your browser’s cookies

·       PlayYouTube videos or Sound cloud audio recording embedded on our website

The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with our professional obligations and applicable law. We have arrangements in place with personnel and service providers who may process your personal information, to ensure that confidentiality is maintained.

Purposes

The purposes for which we process your personal information are as follows:

·       Registering you as a member

·       Publishing articles that you have drafter

·       Registering you for an event

·       Communicating with you in respect of developments relating to mediation practice;

·       Managing relationship with you (or your organization), including processing payments, and collection and related support services

·       Complying with our legal obligations and compliance requirements

·       Keeping your contact details accurate and current using information provided by you, or information publicly available

·       For any purpose related and/or ancillary to any of the above or any other purposes for which your personal data was provided to us

Relationship Management

We operate a Relationship Management email mailing list program, which we use to inform our contacts about our publications, events and latest developments relating to mediation. Such marketing messages may contain tracking technologies in order to track subscriber activity relating to engagement, demographics and other data, and to build subscriber profiles. We use this as means by which to undertake direct marketing.

If you would like to cease receiving marketing materials from us at any time, please let us know by contacting us through our contact details provided at the end of this notice.

Cookies

Cookiesare small files that are sent to a computer’s hard drive by a web server,enabling a website to remember who you are. Information from cookies mayinclude information relating to your use of our websites, information aboutyour computer (such as IP address and browser type), and demographic data. Weuse cookies to improve our website.

Specifically, we use Google Analytics, and other similar products to track unique visitors to our website and app (storing a unique visitor ID, the date and time of first visit, the time their current visit started and the total number of visits they have made); to register session details (so as to attribute visit information, including conversions and transactions to a traffic source); and to register that a website visit has ended and the browser closed. Most internet browsers have a mechanism notifying you when you receive a new cookie, and telling you how to reject new cookies or disable cookies altogether (if you wish to do so).

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.    

Furthermore, when you post information on a discussion board or comment publicly on an article on our website, the information you post and your username are publicly accessible. This information can be viewed online and collected by other people. We are not responsible for the way these other people use this information. When contributing to a discussion, we strongly recommend you avoid sharing any personal details, and especially information that can be used to identify you directly such as your name, age, address and name of employer. We are not responsible for the privacy of any identifiable information that you post in our online community or other public pages of the site.

Sharing your Personal Information

We may disclose your personal information to a recipient (i) for the purposes of outsourcing one or more of the purposes-related functions described above; (ii)to confirm or update information provided by you; (iii) to inform you of events, and other important information relating to publications and mediation in general, or (iv) for other purposes disclosed at or before the time the information is collected.

If you tell us you wish to attend an event, your name and organization may appear on a list, which we provide to other delegates at the event. We also take photographs and video of our events, and this may result in your image being captured and used in the course of reporting on the event (e.g. via social media or other means); we will draw this to your attention in materials relating to the specific events.

In relation to any other disclosures to third parties as necessary, we will only do so where you have given your consent, where we are required to do so by law, or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights. We do not sell, rent, distribute, or otherwise make, personal information commercially available to any third party.

In addition, we make use of third party technology services including, amongst other things, cloud security systems. The use of these services may require your personal information to be held in the cloud on infrastructure managed by the relevant service provider.

How long we keep your Personal Information

We will retain your personal information for the length of time needed to fulfil the purposes for which it was collected, unless we specifically agree a longer retention period with you, or a longer retention period is required or permitted by law.

Your Rights

Various rights may be available to you, depending on the circumstances and the applicable law. We summarize key rights likely to be available to most data subjects:

·       Withdraw consent: When personal information is processed on the basis of consent, you may withdraw consent at any time, although such withdrawal will not affect the lawfulness of processing occurring prior to such withdrawal;

·       Access and rectification, etc.: You may request access to and rectification or erasure of personal information, or restriction of Processing concerning the Data Subject or to object to Processing as well as the right to data portability;

·       Objecting and restricting: You may object, on legitimate grounds, to the processing of your personal information, or request that processing be restricted; and

·       Complaints: If you believe that your data protection rights may have been breached, you may lodge a complaint with the relevant data protection authority (e.g. the Commissioner of Data Protection in the case of the DIFC).

If you would like to exercise any of the above rights, or any other rights available to you pursuant to applicable law, please contact our Executive Director at c.maksoud@mediationhub.ae

Information Security

Wehave implemented reasonable administrative, technical and physical measures toprotect your personal information against loss, misuse and alteration.

Changes to this Privacy Notice

We may from time to time make changes to this Privacy Notice. Where these are likely to be material, we will communicate these in advance. Otherwise, these will become effective once the amended Privacy Notice is posted on our website. Please check back regularly to keep informed of updates to this Privacy Notice.

Contact Details

If you have any questions about this policy, your Personal Information, or the services, you can contact info@mediationhub.ae

Address: The Mediation Hub MENA NPIO, Innovation Hub, Level 1, Gate Avenue - South Zone, Dubai International Financial Center, Dubai, United Arab Emirates

Phone Number: +971 5 52745988
Email: info@mediationhub.ae

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